Terms and Conditions

📚 1. Acceptance of Terms

By accessing or using our platform, you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

📚 2. Order Processing

2.1 Order Processing Timeframe

Orders are expected to be processed by the store owner within 48 hours of receipt. If an order is not processed within this timeframe, the withdrawal function for the store owner will be locked until all pending orders are processed.

2.2 Pending Orders

Pending orders are defined as those that have been received but not completed or dispatched. The store owner must ensure that all such orders are processed in a timely manner.

📚 3. Withdrawal Restrictions

3.1 Withdrawal Lock

If a store owner fails to process their orders within the stipulated 48 hours, their ability to withdraw funds will be temporarily disabled. This measure is put in place to ensure that all customer orders are prioritized and fulfilled promptly.

3.2 Effect on Store Guarantees

If store owner did not process orders on time, the store owner who take guarantee of your store may also get affected as it may lead to their store being closed for some time. This is just to ensure quality of our platform.

📚 4. Responsibilities of the Store Owner

4.1 Timely Processing

Store owners are solely responsible for processing their orders promptly. They must monitor their order management dashboard regularly to ensure they are meeting customer expectations.

4.2 Customer Communication

Store owners must communicate transparently with their customers regarding any delays or issues in processing their orders. Customers should be informed promptly about the status of their orders.

📚 5. Customer Rights

5.1 Right to Cancel

The store owner has no right to cancel an order. They must process orders within the given time frame.

5.2 Feedback and Complaints

Customers have the right to provide feedback and file complaints regarding unprocessed orders. Feedback will be considered in evaluating the store owner's reliability and performance.

📚 6. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any changes by posting the revised terms on our website. Continued use of the site after changes are made constitutes acceptance of those changes.

📚 7. Governing Law

These Terms and Conditions are governed by the laws of the applicable jurisdiction. Any disputes arising from these terms shall be resolved in the competent courts.